Adherence To Schedule: 5 Mistakes Call Center Managers Make
29 December 2015
Adherence to schedule is one of the most common metrics that call center managers use to track their agents' performance. The measure shows the percentage of the scheduled online hours that the agent is available to work. With strict targets to meet, call center managers need to use this metric to stay in control, but that doesn't mean everyone uses the measure effectively. Make sure you aren't making any of the following common mistakes that can erode the value of this measure.
3 Ways To Let Employees Control Their Space When You Have An Open Office Plan
9 December 2015
The design of your office space can affect your employees' ability, motivation, and opportunity, all of which will directly impact their productivity and satisfaction. With so many design aspects to consider, such as color schemes, lighting, temperature control, and crowding, it is easy to overlook the importance of employee choice. But giving your employees control over their environment can help them feel more satisfied and experience less stress at work. With an open office plan, you may think that integrating your employees' individual styles into your overall theme may be impossible, but check out these three ways that you can allow your employees plenty of control while maintaining a cohesive look.
2 Considerations When You Bottle And Preserve Produce And Other Foods At Home
27 October 2015
Bottling your own fresh produce and other foods can take time, but it is worthwhile when you are able to enjoy the food all through the winter. Here are two aspects of the bottling process you need to consider to help make your preserving successful.
Water Bath Canner or Pressure Canner
According to the National Institutes of Health, vegetables that are canned (bottled) at home are a leading cause of food-borne botulism.
2 Packing Materials that Might Protect Your Bottom Line
29 September 2015
Do you make your living by finding great used merchandise and reselling it online? After you build a company website and hire a few employees to handle customer care, you might be ready to scour local estate sales for items other people can't live without.
Unfortunately, if your shipped products don't get to customers in pristine condition, your business might have to foot the bill for damaged merchandise. You might be able to fend off product damage and keep your customers happy by investing in better shipping supplies.