4 Signs Your Medical Practice Is Ready For A Live Answering Service

Posted on: 24 February 2016

If you're like many other daytime medical practices, you've probably wondered how to deal with the emergencies that occur once your office is closed. Obviously you want those with life-threatening crises to do the smart thing and go to the closest hospital. But what about all the other situations that you could nip in the bud, if only you had the right tools? If you've thought about getting a 24-hour answering service to help you solve your dilemma, you're definitely on the right track. [Read More]

4 Furnace Options For Homes With Harsh Winters

Posted on: 28 January 2016

When temperatures drop below freezing, there's nothing better than feeling the warmth and comfort of your own home. The heart of a warm home is typically in the form of a furnace. Not all furnaces are created equal and that's why it's important to choose a furnace that can get you through the harsh winter months. Each of the following four furnace features has different benefits for dealing with the bitter cold and ensuring that you have efficient heat through the winter months. [Read More]

Adherence To Schedule: 5 Mistakes Call Center Managers Make

Posted on: 29 December 2015

Adherence to schedule is one of the most common metrics that call center managers use to track their agents' performance. The measure shows the percentage of the scheduled online hours that the agent is available to work. With strict targets to meet, call center managers need to use this metric to stay in control, but that doesn't mean everyone uses the measure effectively. Make sure you aren't making any of the following common mistakes that can erode the value of this measure. [Read More]

3 Ways To Let Employees Control Their Space When You Have An Open Office Plan

Posted on: 9 December 2015

The design of your office space can affect your employees' ability, motivation, and opportunity, all of which will directly impact their productivity and satisfaction. With so many design aspects to consider, such as color schemes, lighting, temperature control, and crowding, it is easy to overlook the importance of employee choice. But giving your employees control over their environment can help them feel more satisfied and experience less stress at work. With an open office plan, you may think that integrating your employees' individual styles into your overall theme may be impossible, but check out these three ways that you can allow your employees plenty of control while maintaining a cohesive look. [Read More]